Privacy Policy

Effective Date: July 25, 2026

Your Privacy Matters

At Monterrain UK, protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by trusted payment providers)

  • Order history

  • Device and browser information

  • IP address

  • Cookies and website usage data

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Respond to enquiries

  • Improve our products and website

  • Send order confirmations and shipping updates

  • Prevent fraud and maintain website security

  • Send promotional emails only when you have chosen to receive them

Payment Security

Your payment information is handled through secure third-party payment gateways. We do not store your complete payment card details on our servers. All payment transactions are encrypted using industry-standard security technologies.

Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, analyse website traffic, and provide a better shopping experience.

You can disable cookies through your browser settings, although some website features may not function properly.

How We Protect Your Data

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we work hard to safeguard your data, no online system can guarantee absolute security.

Sharing Your Information

We do not sell or rent your personal information.

Your information may only be shared with trusted service providers when necessary, including:

  • Payment processors

  • Shipping and courier companies

  • Website hosting providers

  • Technical support providers

  • Legal authorities when required by applicable law

Marketing Communications

If you subscribe to our newsletter, we may occasionally send updates about new products, promotions, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw marketing consent

  • Request a copy of your stored information

We will respond to eligible requests within the time required by applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]

We are committed to protecting your privacy and providing a secure, transparent, and trustworthy shopping experience for every customer.